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Where to look when Watts show 0

Hi All,

  I don't know where to look to get my gateway running again on the z-wave network. I have the correct logical meters setup for net zero operation, and the home energy meter connection seems strong when I check the connection status. But still, the watts on the developer menu/z-wave dialogue shows zero and none of the end user graphs/energy flow graphics/ or power production gauges are working.

Could the HEM have broke?

Thanks for any help,



2 people have this problem

I am having the same problem.

Hi all,

   The HEM had indeed broke. I bought a new one on Amazon and selected the optional 3 year warranty, as customer service indicated they have had problems with the units.



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