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Gateway stuck on file system download

“The gateway needs to download its new file system from the server. make sure there is a network connection available. This may take a few minutes” We are the owners on a new build with the sytem preinstalled. We have WiFi but are unable to get the gateway to do anything but display the above screen message. Any assistance is appreciated.

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I successfully got around this when I went from WiFi to a wired connection via the gateways Ethernet port, Paul
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