Hi Christopher R. Jones,

This can be due to an early defect in which a chip capacitor on the back of the PCB is crushed by the plastic bezel of the enclosure face. We recommend that you send the gateway back and we'll repair it at no charge. 

Please send it to:

Chilicon Power

Attn: Armando Hernandez

2125C Madera Rd. 

Simi Valley, CA

93065 

Please reference your ticket # on a piece of paper inserted in the box, for example you can print and include this email. 

Ticket: https://chiliconpower.freshdesk.com/helpdesk/tickets/4